Terms and Conditions
Who are these Terms and Conditions applicable to?
ARTICLE 1: Scope of Application of the Terms and Conditions
These Terms and Conditions of Sale (T&Cs) apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers (the Customer) wishing to purchase the products offered for sale (the Products) by the Seller on the website www.madameaditoui.fr. The Customer declares that they have read these T&C and accepted them by checking the box provided for this purpose before proceeding with the online ordering process on the website www.madameaditoui.fr; these T&C shall prevail over any other document.
Who is my salesperson?
ARTICLE 2: Seller’s Identity
The Seller is MADAME A DIT OUI, a single-member simplified joint-stock company with a capital of 1,000 euros, whose registered office is located at 346 Chemin des Déportés, Villa Romana les Milles, Aix-en-Provence (13290), currently in the process of being registered with the Aix-en-Provence Trade and Companies Register.(hereinafter referred to as the Seller and/or MADO) The Seller’s contact information is as follows:
Mailing address: Head office (as listed above)
Email: :contact@madameaditoui.com / Phone: 07 71 69 91 64
What products?
Ready-to-wear and custom-made
ARTICLE 3: The Products
The products offered for sale on the website www.madameaditoui.fr include custom-made (made-to-measure and semi-custom) items as well as ready-to-wear clothing.
These are the following products:
• Wedding dress, wedding veil, shawl, handkerchiefs,
• Bodysuits and panties, sweatshirts and T-shirts
• Hats and caps, hair accessories
• Jewelry
• Ready-to-wear clothing and all types of wedding accessories
• Covers and hangers
The characteristics of the Products—including specifications, illustrations, and information regarding dimensions or capacity (available stock)—are presented on the website www.madameaditoui.fr, and the Customer is required to review this information before placing an order.
Is the selection limited by inventory?
The selection and purchase of a Product are the sole responsibility of the Customer. Product offers are subject to availability, as specified at the time the order is placed. If the desired Product is not available, the Seller may either pre-order it from its supplier with an extended delivery time or refund the Customer if the order cannot be fulfilled and the Customer has already made payment. In all cases, the Seller must promptly inform the Customer of the issue and agree with the Customer on the appropriate course of action.
Unless proven otherwise, the data recorded in the Seller’s computer system shall constitute proof of all transactions entered into with the Customer.
What is the ordering process for custom products?
The Seller also offers a service for custom-made and semi-custom products, which requires an appointment with a brand ambassador followed by an online quote in accordance with the terms of Section 8 of these Terms and Conditions.
At what price?
ARTICLE 4: Prices of products offered on the website (ready-to-wear)
The products offered on the website are provided at the current prices listed on the website www.madameaditoui.fr at the time the order is placed by the seller. Prices are listed in euros, both excluding and including tax.
Can discounts or adjustments affect the price?
Prices reflect any discounts offered by the Seller on the website (such as products available through brand ambassadors, promotions, etc.). MADO reserves the right to change its prices at any time; however, products will be billed based on the prices in effect at the time the order is confirmed.
What factors make up the final price?
Product prices do not include shipping costs, which are billed separately in accordance with the terms and conditions listed on the website and calculated prior to placing the order. The payment requested from the Customer corresponds to the total purchase amount, including shipping costs.
Will I receive an invoice?
An invoice is issued by the Seller and sent to the Customer via email upon the online purchase of the ordered Products. Payment for custom-made or ready-to-wear orders does not include any costs for alterations, dry cleaning, or other additional services.
At what price?
ARTICLE 5: The Order
5.1 The process for placing an order for Products is as follows:
– The Customer must create a personal Customer account before placing an order (see Section 6),
– The Customer selects a product and adds it to their cart by entering the specifications (size, color, etc.),
– The Customer may, before confirming the order, remove the selected product,
– The Customer may enter a promo code if they have one,
– The Customer may select a delivery method; a billing and shipping information form must be completed by the Customer.
– An order summary is provided before payment,
Does confirming the order constitute acceptance of the Terms and Conditions?
– The Customer must accept the terms and conditions of sale to confirm their order,
The Terms and Conditions are available to the customer at the bottom of the website. By confirming the order, the customer agrees to these Terms and Conditions.
– The Customer is asked to confirm their order and enter their banking information for payment via the secure payment platform “monetico,”
– An order confirmation email and an invoice are sent to the email address provided by the Customer.
5.2 Product offers are valid as long as they are visible on the website and while supplies last (see Section 3).
When will the order be confirmed?
5.3 The sale will not be considered final until full payment has been received. (Including shipping costs)
5.4 It is the Customer’s responsibility to verify the accuracy of the order and to report any errors immediately.
5.5 Any order confirmed on the website constitutes the formation of a distance contract between the Customer and the Seller.
5.6 The Seller reserves the right to cancel or refuse any order from a Customer with whom there is or has been a dispute, particularly regarding payment for a previous order. 5.7 Production of any order may not begin until it has been confirmed and paid for.
Customer Area | Account
ARTICLE 6: Personal Account Area
Before placing an order, the Customer is asked to create a personal account. To do so, the Customer must register by filling out the form provided at the time of ordering and agrees to provide truthful and accurate information regarding their personal details and contact information (name, mailing and billing addresses, phone number, email address). The Customer is responsible for keeping the provided information up to date. They may modify it by logging in or by requesting via email (contact@madameaditoui.com) any changes to the information provided.
How do I sign up?
When registering, the Customer must create a password along with a username. The Customer must not disclose their username or password to anyone. If they do, they will be solely responsible for any use made of them.
How do I access it?
To access their personal account and order history, the Customer must log in using their username and password, which are strictly personal.
How do I unsubscribe?
The Customer may also request to unsubscribe by visiting their personal account or by sending an email to contact@madameaditoui.com. The unsubscription will take effect within a reasonable period of time.
Can MADO close the account?
In the event of a breach of the Terms and Conditions of Sale and/or Use of the website www.madameaditoui.fr, the Seller may suspend or even close a Customer’s account after sending a formal notice via email that has gone unanswered. Any account deletion, regardless of the reason, results in the complete deletion of all the Customer’s personal information. Creating an account constitutes acceptance of these General Terms and Conditions of Sale.
Customer Area | Account
ARTICLE 7: Terms of Payment
The order amount must be paid exclusively by credit card via the secure payment platform “monetico.” Payment data is transmitted in encrypted form using the protocol defined by the certified service provider “monetico.” Payment by credit card is due in full on the day the order is placed on the MADO website. Payment by check may also be accepted by the Seller under the following terms and conditions.
Payment by check may be made in a single installment or, at most, by submitting up to three checks, which will be deposited in the bank according to payment schedules accepted by the Seller. Partial payments are legally considered down payments; consequently, they are non-refundable in the event of cancellation of the order by the Customer and constitute a commitment to pay the full agreed-upon price. Payments made by the Customer shall not be considered final until the Seller has actually received the amounts due. The Seller shall not be required to deliver the Products if the full price has not been paid in accordance with the terms set forth above.
Custom-made products
ARTICLE 8: “Custom-made” and “semi-custom” products
In the case of special orders known as “custom-made” or requiring specific modifications to existing models on the website (“semi-custom” products as defined in Section 12.2), the Customer may request a preliminary quote via email, clearly outlining their expectations to the Seller. The Customer may also ask the brand ambassador for the quote amount, which will be provided verbally by the ambassador. Payment corresponding to the quoted amount will be made directly on the Seller’s website in the Customer’s shopping cart, which will include both the product price and any additional charges.
In any case, the terms of the quote will remain valid for one month from the date it is sent to the Customer directly by the Seller or through the ambassador.
The production times for custom-made or semi-custom products differ from those for ready-to-wear products (Section 10.2). Furthermore, the right of withdrawal mentioned in Article 12 does not apply to custom-made or semi-custom Products. In the event of order cancellation, they will not be refunded nor will they be eligible for a credit.
Custom-made products
ARTICLE 9: Role of Ambassadors
The ambassadors listed by MADO are independent of the Seller.
The Customer may choose to be assisted by one of these ambassadors when trying on certain dresses held in their inventory, having their measurements taken, and/or receiving advice of any kind. When the Customer contacts one of these ambassadors, particularly to arrange for subsequent alterations, they should be aware that this constitutes a service separate from the order for Products they may place with the Seller. In this regard, MADO shall not be held liable, under any circumstances, for the quality of the ambassador’s service.
Therefore, MADO assumes no liability for orders placed based on measurements and/or advice that prove to be unsatisfactory.
Custom-made products
ARTICLE 10: Deliveries
10.1 Delivery Areas
Products ordered by the Customer may be delivered within Europe and to French overseas departments and territories under the following terms. The delivery address and method are selected by the Customer when placing the order. Shipping costs are indicated at the time of ordering and are added to the total order price. Upon prior approval by MADO, orders may be delivered outside the European Union. Such deliveries must be subject to a prior quote valid for 15 days after its issuance. For deliveries to French overseas departments and territories or outside the European Union, the order may be subject to customs duties and taxes, which shall be borne by the Customer.
10.1 Delivery Areas
Products ordered by the Customer may be delivered within Europe and to French overseas departments and territories under the following terms. The delivery address and method are selected by the Customer when placing the order. Shipping costs are indicated at the time of ordering and are added to the total order price. Upon prior approval by MADO, orders may be delivered outside the European Union. Such deliveries must be subject to a prior quote valid for 15 days after its issuance. For deliveries to French overseas departments and territories or outside the European Union, the order may be subject to customs duties and taxes, which shall be borne by the Customer.
10.2 Delivery Times
Delivery times vary depending on the type of order placed
– “Custom-made” and “semi-custom”orders(Article 8) are manufactured and shipped within approximately four (4) months after the order is confirmed (payment received). Since the delivery time is provided for informational purposes only, the delivery date may vary, but only within reasonable limits. A reasonable delay means that, in any event, the Product will be delivered before the wedding date. No reasonable delay in delivery shall give rise to cancellation of the order and/or any compensation.
– “Ready-to-wear”orders(Article 4) that are in stock are shipped no later than fifteen (15) days after the order is confirmed (payment received).
10.3 Failure to Meet the Delivery Deadline
The Seller agrees to use its best efforts to meet the delivery deadlines specified above (10.2). If the Products (with the exception of custom-made and semi-custom products) have not been delivered within one month of the estimated delivery date, for any reason other than force majeure or the Customer’s fault, the sale may be canceled upon the Customer’s written request (registered letter with return receipt or email deemed received by the Seller). Prior to this, the Customer must have given the Seller notice to make delivery within a reasonable additional period, which must also have been failed to be met. The amounts paid by the Customer will then be refunded to the Customer no later than 14 days following the date of termination of the contract, to the exclusion of any other compensation or deduction.
10.4 Role and Responsibilities of the Carrier
Deliveries are handled by an independent carrier to the address provided by the Customer, which must be easily accessible to the carrier. When the Seller has personally arranged for a carrier of its choice, delivery is deemed to have been completed upon handover of the Products to that carrier, which has accepted them without reservation. The Customer acknowledges that, in such cases, they shall have no recourse against the Seller in the event of failure to deliver the Products.
10.5 Packaging Requirements
The Seller agrees to package the Products in such a way that they are shipped and delivered undamaged. “Custom-made” dresses are delivered in a box, wrapped in tissue paper, along with a hanger and a dust bag bearing the “madame a dit oui” brand.
If the Customer makes a specific request regarding packaging or shipping conditions, and the Seller duly accepts such request, the associated costs will be billed separately based on a quote previously accepted by the Customer.
The Customer may, upon request, purchase additional covers and hangers.
10.6 Customer’s Obligation to Inspect the Products
The Customer is required to inspect the condition of the delivered Products. The Customer has five days to report any missing or damaged goods. The Customer must then submit their claims via email immediately upon receipt of the goods (including a photo in the event of damage) and confirm them by certified letter with return receipt within five days of delivery. After this period, no claims may be made for missing goods or goods damaged during transport.
10.7 Transfer of Risk
The transfer of risk, including the risk of loss and damage, shall not take place until the Customer physically takes possession of the Products. The Products are therefore shipped at the Seller’s risk, unless the Customer has personally selected the carrier. In the latter case, the risk is transferred upon delivery of the Products to the carrier.
When does the transfer of ownership take place?
ARTICLE 11: Transfer of Ownership
Ownership of the Products shall pass from the Seller to the Customer only after the Customer has paid the full purchase price, regardless of the delivery date of said products.
The right of withdrawal
ARTICLE 12: Right of Withdrawal
12.1 Affected Products
Pursuant to Article L 221-18 of the Consumer Code, the Customer has a period of fourteen (14) days to exercise their right of withdrawal from a contract concluded remotely, following a telephone solicitation or an off-premises transaction, without having to justify their decision or bear any costs other than those provided for in Articles L 221-23 through L 221-25 of the French Consumer Code.
This period begins on the day the Customer receives the item. The right of withdrawal must be clearly stated in writing by the Customer, and returns must be made in their original condition and complete (including packaging and accessories) so that they can be resold as new, accompanied by the purchase invoice. Damaged, soiled, or incomplete Products will not be accepted. Return shipping costs are the Customer’s responsibility. The exchange (subject to availability) or refund will be processed within fourteen (14) days of the Seller’s receipt of the Products returned by the Customer in accordance with the terms set forth in this section.
12.2 Excluded Products
This right of withdrawal does not apply to the supply of goods made to the consumer’s specifications or clearly personalized (Article L 121-20-2 of the Consumer Code), whether they are:
– Custom Products, that is, made entirely according to the Customer’s specific requests,
– semi-custom products, i.e., items made based on the “ready-to-wear” models offered but adapted to the customer’s measurements, body type, and requests (changes to the design, color, fabric, finish, etc.). Therefore, custom-made and semi-custom products may under no circumstances be returned or refunded under the right of withdrawal.
ARTICLE 13: Change in measurements
Custom-made and semi-custom products are neither exchangeable nor refundable if the Customer’s size changes between the time of order and delivery. If alterations are necessary, only the measurements taken during the final fitting will be considered (and not weight), as these may vary regardless of the Customer’s weight (for example, due to diet, pregnancy, weight gain, cessation of exercise, or other factors). Any new alterations resulting from a change in measurements will be performed and billed as an additional charge.
ARTICLE 14: Order History
The Customer may access their order history through their personal customer account. (Unless the account has been deleted – Article 6).
Warranties
ARTICLE 15: Seller’s Liability – Warranties
The Customer may access their order history through their personal customer account. (Unless the account has been deleted – Article 6).
15.1 Warranties
The Products supplied by the Seller are covered by:
– The statutory warranty of conformity, for Products that are defective, damaged, or do not match the order;
– The statutory warranty against hidden defects arising from a defect in material, design, or workmanship affecting the delivered Products and rendering them unfit for use.
15.2 The Procedure
In order to assert their rights, the Customer must notify the Seller in writing (via email or mail) of any non-conformity of the Products or the existence of hidden defects as soon as they are discovered. The Seller will replace or repair Products under warranty that are deemed non-compliant or defective. Replacements or repairs of Products deemed non-compliant or defective will be carried out as soon as possible and no later than thirty days following the Customer’s request, except in urgent cases involving a mandatory deadline (such as a wedding date). If the Customer made the purchase through a sales representative, they must return to the fitting location so that the sales representative can verify the alleged defects and find a solution for repair and/or alterations. Return shipping costs, if applicable, will be reimbursed upon presentation of proof of payment.
The seller may refuse to remedy the lack of conformity if doing so is impossible or would entail disproportionate costs. Such a refusal, which must be justified in writing, will result in a reduction in the price of the item proportional to the difference between the value of the item delivered and the value of the item if it were free from the lack of conformity.
Under the conditions strictly set forth in Articles L.217-14 et seq. of the French Consumer Code, the Seller may also refund ready-to-wear Products delivered where the Customer has provided sufficient proof of non-conformity or of apparent or hidden defects. No refunds will be issued for made-to-measure or semi-made-to-measure Products.
15.3 Disclaimer of Liability
Custom-made garments or semi-custom products may be repaired but cannot be replaced or refunded. Furthermore, once delivered, no purchase of any kind may be altered by the Seller. If the customer wishes to have alterations made, these must be carried out by alteration shops of the customer’s choosing and at the customer’s expense. MADO provides its customers with a network of partner seamstresses on its website but accepts no liability for the work performed by them. Furthermore, the Seller shall not be held liable in the event of misuse, botched alterations, negligence, or lack of maintenance on the part of the Customer, nor in the event of normal wear and tear of the Product, accidents, or force majeure. Finally, each piece is handmade, including ready-to-wear models. Consequently, even though the Products are made with the greatest possible fidelity to the models presented by the brand ambassadors or on the website, they cannot be reproduced with perfect exactness. The photographs and graphics presented on the website are therefore not binding and do not engage the Seller’s liability.
Finally, MADO shall not be held liable in the event of a stock shortage or discontinuation of a fabric, a supplier’s failure, a supplier’s delivery delay, force majeure, or, more generally, any event not exclusively and directly attributable to it.
15.4 Special Case of Gold Jewelry and Semi-Precious Stones
MADO offers gold jewelry for sale on its website, some of which is adorned with semi-precious stones. MADO has verified that the jewelry is crafted by a jeweler who meets all the legal and regulatory requirements necessary for this business. In the event of a complaint, MADO agrees to provide the customer with the supplier’s contact information.
15.5 Applicable provisions of the Consumer Code
The applicable regulations include the following:
Article L.217-3 of the Consumer Code: “The seller shall deliver goods that conform to the contract and to the criteria set forth in Article L.217-5. The seller is liable for any lack of conformity existing at the time of delivery of the goods, as defined in Article L.216-1, that becomes apparent within two years of such delivery. (…) The seller is also liable, within the same time limits, for any lack of conformity resulting from the packaging, assembly instructions, or installation when such installation was the seller’s responsibility under the contract or was carried out under the seller’s supervision, or when incorrect installation by the consumer, as provided for in the contract, is due to omissions or errors in the installation instructions provided by the seller.
"This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The statute of limitations for the consumer’s claim begins on the day the consumer becomes aware of the lack of conformity."
Article L217-4 of the Consumer Code: “The goods are in conformity with the contract if they meet, where applicable, the following criteria: 1) they correspond to the description, type, quantity, and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristic specified in the contract. 2. It is fit for any specific purpose sought by the consumer that was brought to the seller’s attention no later than at the time of the conclusion of the contract and which the seller accepted. 3. It is delivered with all accessories and installation instructions that are to be provided in accordance with the contract.”
Article L.217-5 of the Consumer Code: “I. In addition to the criteria for conformity with the contract, the good is in conformity with the contract if it meets the following criteria:
(1) It is fit for the purpose for which goods of the same type are ordinarily intended, taking into account, where applicable, any provisions of European Union law and national law, as well as any technical standards or, in the absence of such technical standards, the specific codes of conduct applicable to the sector concerned. 2. Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model prior to the conclusion of the contract. (..) 4. Where applicable, it is delivered with all accessories, including packaging and installation instructions, that the consumer may legitimately expect. (..) 6. It corresponds to the quantity, quality, and other characteristics—including durability, functionality, compatibility, and safety—that the consumer may legitimately expect for goods of the same type, taking into account the nature of the goods as well as any public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or labeling. II. However, the seller is not bound by any public statements (…) if they demonstrate 1° that they were unaware of them and could not reasonably have been aware of them; 2° that at the time the contract was concluded, the public statements had been corrected under conditions comparable to the initial statements; or 3° that the public statements could not have influenced the purchase decision. III. The consumer may not contest conformity by invoking a defect concerning one or more specific characteristics of the goods, regarding which the consumer was specifically informed that they deviated from the conformity criteria set forth in this article, a deviation to which the consumer expressly and separately consented at the time the contract was concluded.”
Article L217-8 of the Consumer Code: “In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity through repair or replacement, or, failing that, to a price reduction or the termination of the contract (..) .” Article L 217-14 of the Consumer Code: “The consumer is entitled to a price reduction or to the termination of the contract in the following cases: 1° When the seller refuses to bring the goods into conformity. 2° When the goods are brought into conformity more than thirty days after the consumer’s request or if this causes the consumer significant inconvenience. 3° If the consumer definitively bears the costs of returning or removing the non-conforming good, or if the consumer bears the costs of installing the repaired or replacement good or the related expenses. 4° When the non-conformity of the good persists despite the seller’s unsuccessful attempt to bring it into conformity. The consumer is also entitled to a price reduction or termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods beforehand. The consumer is not entitled to rescission of the sale if the defect in the sale is minor, which the seller bears the burden of proving.”
ARTICLE 16: Cancelled or Postponed Wedding
A canceled or postponed wedding has no effect on the sales contract and does not constitute a force majeure event justifying the cancellation of the order.
Warranties
ARTICLE 17: Personal Data
The Customer is informed that the collection of their personal data is necessary for the sale of the Products and for their production, fulfillment, and delivery, which have been entrusted to the Seller. This personal data is collected solely for the purpose of fulfilling the sales contract.
17.1 Collection of Personal Data
Personal data collected on the website www.madameaditoui.fr is as follows:
– When opening your personal account:
First and last name, email address, phone number, mailing address, billing address, customer message.
– When placing an order:
Product Specifications
– At checkout
Credit card information required for payment.
17.2 Recipients of personal data
Personal data is intended solely for use by the Seller and/or its partners authorized to process the order (such as the payment site, IT maintenance provider, and carrier).
17.3 Data Controller
The data controller of personal data processing is the Seller within the meaning of the Data Protection Act (GDPR 2016/679, effective as of May 25, 2018).
17.4 Limitation of processing
Unless the Customer expressly consents, their personal data will not be used for advertising or marketing purposes.
17.5 Data Retention Period
The Seller will retain the data collected in this manner for a period of 5 years, covering the statute of limitations for the applicable contractual liability.
17.6 Security and Privacy
The Seller implements organizational, technical, software, and physical measures to ensure digital security and protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the internet is not a completely secure environment, and the Seller cannot guarantee the security of information transmitted or stored over the internet.
17.7 Enforcement of Customer and User Rights
In accordance with applicable regulations governing personal data, customers and users of the website www.madameaditoui.fr may request the updating, modification, or deletion of their personal data or their personal account, or object to the processing of their personal data.
Provided that they do not conflict with the purpose of processing the order, these rights may be exercised by submitting a request by mail (to the address of MADO) or by email (to the address contact@madameaditoui.com or by filling out the contact form on the website, addressed to the data controller.
The data controller must respond within one (1) month.
If the Customer’s request is denied, the decision must be supported by a statement of reasons.
The Customer is hereby informed that, in the event of a refusal, he or she may file a complaint with the CNIL (3 place de Fontenoy, 75007 Paris) or bring the matter before a court.
17.8 Consent to Receive Informational and Promotional Emails
The Customer may be asked to check a box indicating that they agree to receive informational and promotional emails from the Seller. They may withdraw their consent at any time by contacting the Seller in accordance with the procedure set forth in Section 17.7.
ARTICLE 18: Intellectual Property
Site Content www.madameaditoui.fr is the property of the Seller and is protected, in particular, by French intellectual property laws.
Any reproduction of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
ARTICLE 19: Website Operations
The Seller shall not be held liable for any event resulting from force majeure that causes the website or server to malfunction, including, but not limited to, maintenance.
ARTICLE 20: Governing Law
These Terms and Conditions and any transactions arising therefrom are governed by and subject to French law.
ARTICLE 21: Disputes
For any complaints, please contact customer service at the Seller’s mailing address or email address, as specified in Section 2 of these Terms and Conditions.
The Customer is hereby informed that, in the event of a dispute, they may seek mediation through existing industry-specific mediation bodies or utilize any other alternative dispute resolution method.
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